Support
BassThermal support is handled directly by email. A complete report is usually easier to investigate than a general description.
Application issue
Email info@bassthermal.com with the app name, app version, platform, what happened, what you expected, and the steps that reproduce the issue. Include a screenshot or short screen recording when it clarifies the problem.
Windows diagnostics
When the application provides a diagnostics command, generate its sanitized diagnostics ZIP and review the archive before sending it. Diagnostics should not include your working documents, passwords, access tokens, or private account credentials.
Android report
Include the app version, Android version, device model, and the exact action that produced the issue.
Purchases and refunds
Purchases, billing, and refund requests are handled by the Microsoft Store or Google Play account used for the transaction.